Overview
We want you to be happy with your Mr DCT order. This refund policy explains how returns, exchanges, and refunds work for purchases made at mrdct.com.
Our return window is 30 days from the date your order is delivered. If more than 30 days have passed since delivery, we are unable to offer a refund or exchange.
Eligibility for returns
To be eligible for a return, your item must be:
- Unused, unworn, and unwashed
- In the same condition you received it, with tags attached
- In its original packaging
- Accompanied by proof of purchase (order confirmation or receipt)
The following items cannot be returned:
- Items marked as final sale or clearance at the time of purchase
- Gift cards
- Items showing signs of wear, damage, or use not caused by a defect or our error
Only regular-priced items are eligible for a refund. Sale items can only be exchanged or returned for store credit, unless defective.
How to start a return
We handle all returns by email — we do not have a walk-in location or a return address printed on this page. To start a return or exchange:
- Email support@mrdct.com with your order number, the item(s) you’d like to return, and the reason for the return.
- We’ll confirm your item is eligible and send you instructions, including where to ship the item back to us.
- Pack the item securely in its original packaging and ship it to the address provided in our reply.
Please do not ship returns before contacting us — items sent back without prior approval may be delayed or refused.
Return shipping
You are responsible for return shipping costs unless the item arrived damaged, defective, or we shipped you the wrong item — in those cases, we’ll cover return shipping or arrange a replacement at no extra cost. We recommend using a trackable shipping method or purchasing shipping insurance for higher-value items, as we can’t guarantee we will receive your returned package. Shipping costs on the original order are non-refundable.
Refunds
Once we receive and inspect your return, we’ll email you to confirm whether it has been approved. If approved, your refund will be issued to your original method of payment. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer. There is no restocking fee.
Late or missing refunds
If it’s been more than 10 business days since you received your refund confirmation email and you still don’t see the funds, first check your bank or card account again, then contact your card issuer or bank, as posting times vary. If you’ve done this and still haven’t received your refund, email us at support@mrdct.com and we’ll look into it.
Exchanges
We’re happy to exchange an item for a different size or color, subject to availability. Email support@mrdct.com to request an exchange — the same eligibility rules above apply. If the item you want is unavailable, we’ll offer a refund or store credit instead.
Damaged, defective, or incorrect items
If your item arrives damaged, defective, or isn’t what you ordered, contact us at support@mrdct.com within 30 days of delivery with your order number and a photo of the item. We’ll arrange a replacement, exchange, or full refund, including shipping, at no cost to you.
Gifts
If your item was a gift, contact us at support@mrdct.com with the order number (yours or the gift giver’s, if known) and we’ll work with you on a refund to the original payment method or store credit.
Need help?
Contact us at support@mrdct.com or call (904) 321-9195 for anything related to returns, exchanges, or refunds. You can also reach us through our Contact page.